Shop & service terms

About us

Kernelspace is operated by KERNELSPACE STUDIO LTD, company number 17542786. We are not VAT registered and do not charge VAT.

Registered office, business and returns address:

KERNELSPACE STUDIO LTD
Office 7
35–37 Ludgate Hill
London
EC4M 7JN

Email: kwaks@kernelspace.art

Contact us by email or post with any question, cancellation or complaint. Include your order or quote number where available. Using a particular form or obtaining a returns authorisation is not a condition of exercising your cancellation rights.

Shop orders

Shop availability follows the listed stock. Items marked out of stock cannot be ordered. Shop purchases are for available ready stock; submitting a commission enquiry does not place an order or commit us to a making date.

Prices are in pounds sterling. Your items and total are shown before payment through Stripe. We confirm a shop order once payment is verified and email the order details, agreed terms and dispatch estimate.

The listed choices have fixed prices. Custom measurements, personalisation or work outside those choices need a separate written quote. We agree changes and any extra charge with you before proceeding.

Delivery

Standard delivery is free within the United Kingdom. For available goods, delivery arrangements and the expected dispatch and arrival times are provided before you pay. Dispatch means the date we send your parcel; delivery is when it reaches you. We deliver within 30 days unless we agree another delivery period with you.

If delivery will be late, we will contact you. You can end the contract if we refuse delivery, miss a date that was essential and made known before ordering, or miss a reasonable additional deadline you give us. We refund payments for cancelled goods without undue delay. Your other legal remedies remain available.

We are responsible for the parcel until you, or someone you nominate, receives it. Contact us about missing, damaged or incorrectly delivered parcels.

Cancelling standard goods

You may cancel before dispatch or tell us you wish to cancel within 14 days after the day you receive your goods. For one order delivered in separate parcels, this period runs from receipt of the last item. You do not need to give a reason. Send the goods back to our returns address within 14 days after telling us.

You pay return postage for a change-of-mind return. We pay reasonable return costs for faulty or incorrectly supplied goods. Keep evidence of posting. Original packaging is helpful but is not required for your statutory rights.

For a whole cancelled order, we refund the goods and standard outward delivery charge. An upgrade above standard delivery is excluded. Refunds use the original payment method, without a refund fee, within 14 days of receiving the goods back or evidence you sent them back, whichever is earlier. If no goods were supplied, we refund within 14 days of being told of cancellation.

We may deduct only a loss in value caused by handling beyond what is needed to establish the goods' nature, characteristics and functioning, as you would in a shop. There is no restocking fee.

Choosing a listed size or colour does not remove these cancellation rights.

Bespoke goods

Goods genuinely made to your individual specifications or clearly personalised may be excluded from change-of-mind cancellation. We identify any applicable exclusion in your written quote before you accept it. Contact us promptly if you need to cancel a bespoke commission; we will explain the position for your order. An exclusion never removes your rights if goods are faulty or not as described.

Services and software work

Your written quote sets out the scope, deliverables, price, payment stages and timetable, together with any agreed usage rights, ongoing costs or support. Accept it only when those details are correct. We email the quoted scope and terms so you can save them. Quote links are valid for 14 days; contact us if yours has expired.

The quote states whether payment is through Checkout or an invoice issued after acceptance. Software work may have a stated deposit and a later balance. Accepted textile commissions require full payment under the agreed quote. A deposit counts towards the agreed total; it is not automatically non-refundable. We agree any scope or price change before doing additional work. Delivery or work begins according to the agreed timetable and payment conditions.

If you are buying services as a consumer, you may cancel without giving a reason within 14 days after the day the service contract is agreed. Tell us by email or post. We normally wait until this period has ended before starting work.

If you expressly request an earlier start, we explain the cancellation consequences before starting. If you then cancel during that period, you pay only a proportionate amount for services supplied up to cancellation, where the required information and request were provided. You lose the cancellation right on full performance during that period only if you expressly requested the early start and acknowledged that consequence. Otherwise, your right remains. We refund any amount due within 14 days after being told of cancellation.

For digital content, we do not begin supply during the cancellation period unless you expressly consent and acknowledge that beginning supply will end your cancellation right, with confirmation in a form you can save. Buying development services does not by itself give that consent.

If you cancel outside a statutory cancellation period, contact us so we can review the agreed work, payments and any reasonable amounts due. We do not automatically keep all advance payments.

Problems and complaints

Goods must meet their description, be of satisfactory quality and be fit for their agreed purpose. Services must be carried out with reasonable care and skill. Digital content must meet applicable consumer standards. If something is wrong, contact us with the details and the remedy you are seeking. Photos can help with goods but are not a condition of reporting a fault.

We will investigate and explain our proposed resolution. Depending on the circumstances, your rights may include rejecting faulty goods, repair, replacement, repeat performance, a price reduction or a refund. Normal handmade variation does not excuse a fault or a material difference from the description. These terms and any individual quote do not limit your statutory rights.

Optional cancellation form

To: KERNELSPACE STUDIO LTD, Office 7, 35–37 Ludgate Hill, London EC4M 7JN; kwaks@kernelspace.art.

I/We give notice that I/We cancel my/our contract for the following goods / services:

Goods or services:
Order or quote number, if available:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if sent on paper:
Date:

Delete whichever wording does not apply. You may instead send any clear statement of your decision to cancel.